Who we are
Cerro EMS is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, as well as your rights regarding your personal data.
1. Information We Collect
Personal Data: We may collect personal information, such as your name, email address, phone number, and any other information you voluntarily provide to us when you register on our site, subscribe to our newsletter, fill out a form, or contact us.
Usage Data: We automatically collect certain information about your device and how you interact with our website. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalise, and expand our website
- Understand and analyse how you use our website
- Develop new products, services, features
Ensuring your personal data is safe and accurate
We ensure that your data is kept safely on our systems and have put measures in place to help guard against any accidental loss, destruction or damage of personal data.
We only collect and record data about individuals that is necessary for us to perform our marketing activity and nothing more. As our information is collected from the individuals directly, we assume that this is correct at the time of collection and offer provision for our data subjects to update their details at any time if the information held becomes inaccurate (see below ‘Rights of the Data Subject’).
Data Sharing
Cerro EMS will never share its customers or potential customer’s data with any other businesses, individuals outside of our company or any third parties.
Retaining Information
We will hold data on individuals who have subscribed to our marketing publications until we are directed otherwise by the Data Subject (customer or potential customer). A link will be provided in each email we send, giving our subscribers the option to unsubscribe. Once an unsubscribe request has been received, the Data Subjects details will remain on our system for 30 days to allow us to run analytics or reporting. After this time, the Data Subject’s details will be deleted completely from our database.
Data Subject Rights
As one of our email subscribers, you have several rights in regard to the data we store about you.
The Right to Access your Data
You can contact our team at any time by calling our team on +44 (0) 121 772 6515 or email us at sales@cerro-ems.com and we will be pleased to send you a copy of the details we hold.
The Right to Rectify the Data we hold
You can make changes to the data we hold about you if you believe it is inaccurate or incomplete. You can do this by contacting us on +44 (0) 121 772 6515 or email us at sales@cerro-ems.com.
The Right to Be Forgotten
When you unsubscribe from our marketing emails using the link provided in our footers, we will no longer send you emails. However your record will remain in our database for 30 days. This allows us to generate reports on why an unsubscribe has occurred, to help us to get our communications right for other subscribers. After this time, your record will be completely deleted from our system.
Should you for any reason require the immediate complete deletion of your details from our database, you have the right to request this. You can do this by calling our team on +44 (0) 121 772 6515 or email us at sales@cerro-ems.com.
The Right to Data Portability
Under the GDPR, you have the right to request a copy of the data we hold, in order to share this with other companies or organisations. You can request a copy of your data by calling our team on +44 (0) 121 772 6515 or email us at sales@cerro-ems.com
The Right to Restrict Processing
In certain circumstances you have the right to block or pause the processing of your data, but still retain your record on our database. For example if you believe the data we hold about you is incorrect, you may not wish to hear from us until the inaccuracy is rectified.
To request the restriction of your data or for more information on the situations in which this might be applicable, you can contact our team by calling +44 (0) 121 772 6515 or email us at sales@cerro-ems.com
The Right to Object
You have the right to object to our processing of your data at any time. This can be achieved by contacting us or unsubscribing from our newsletters, using the links provided in our emails. However, in certain circumstances when we are processing your data with legitimate interest or to perform a vital task, such as sending invoices or order confirmations, this may not be possible.
For more information on the Right to Object, see the ICO’s guide or contact our team by calling +44 (0) 121 772 6515 or email us at sales@cerro-ems.com
Complaints about how we process your personal information
In the first instance, individuals should contact us with any concerns or complaints on how your data is being collected or processed. Complaints should be addressed to:
Cerro EMS
Liverpool Street
Birmingham
B9 4DS
United Kingdom
Alternatively you can email your complaint to sales@cerro-ems.com
